Refund Policy

Because KENSHI programs involve significant preparation, scheduling, and 1:1 mentor time that is allocated specifically to you upon enrolment, our refund policy distinguishes between the type of program purchased and the stage at which a refund is requested.

Free masterclasses: No payment is taken; no refund applies.

Paid masterclasses: A full refund will be issued if requested at least [X days placeholder] before the masterclass date. Requests made after that point, or after the masterclass has taken place, are not eligible for a refund. Refunds will be processed to the original payment method within [X business days placeholder].

A cooling-off period of [X days placeholder, e.g. 7 days] applies from the date of payment, provided the program has not yet commenced and no sessions have been scheduled or delivered. A full refund will be issued if requested in writing within this window.

If the program has commenced — meaning the first session has been scheduled, a session has taken place, or program materials have been shared — a pro-rated refund may be considered at the sole discretion of KENSHI, based on the proportion of the program remaining.

Refund requests must be submitted in writing to [email placeholder] within [X days placeholder] of the triggering event.

Refunds will not be issued in the following circumstances:

• The cooling-off period has expired and the program has commenced
• More than [X sessions placeholder] sessions have been delivered
• Program materials, recordings, or resources have been accessed or downloaded
• The refund request is made on grounds of dissatisfaction with market outcomes — KENSHI is an education provider and makes no representations about investment results
• A student has been removed from the program due to a Code of Conduct violation

To request a refund, please email us at [email placeholder] with the subject line “Refund Request — [Program Name]” and include:

• Your full name and registered email address
• The program or masterclass you purchased
• Date of payment
• Reason for the request

We will acknowledge your request within [X business days placeholder] and aim to resolve it within [X business days placeholder]. Approved refunds will be processed to the original payment method.

The specific timeframes, thresholds, and figures in this policy are placeholder values intended to be finalised before publication. They should be reviewed and confirmed with a qualified lawyer before this policy is made live.

For refund queries, please contact us at [email placeholder].